Support Triage Agent
Triages every ticket, drafts the reply, routes the rest.
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Replaces
Support reps reading, tagging, prioritizing, and writing first responses to a flooded queue.
What it does
It reads each incoming ticket, classifies and prioritizes it, drafts an accurate reply from your help docs, and routes anything sensitive to the right person.
Best for
SaaS startups, D2C brands, support-heavy teams.
How it works
Triage
Classifies, tags, and prioritizes each ticket the moment it lands.
Draft
Writes an accurate first reply grounded in your help center and past tickets.
Route
Auto-resolves the simple ones; routes the rest to the right human with context.
Connections
Your tools
Zendesk
Intercom
Gmail
Support Triage Agent
ActiveWhere results land
Notion
Slack
What you get
- ✓Queues that stay calm even during spikes
- ✓Consistent, on-brand replies grounded in your docs
- ✓Human time spent only on the tickets that need it
Stop doing it by hand.
Book a 30-minute demo and watch one of our agents take over a task your team does manually today.